All damaged products may be returned for a replacement within 2 weeks from the original purchase date.
This warranty does not cover physically damaged products, such as cracked glass, rip or torn in the flex cable etc.
We are carefully check and verify every product before we dispatch it to you. We try out best to pack all the products as carefully as possible, but damaged by courier is always possible.
IMPORTANT NOTICE FOR SENDING GOODS RETURN TO US:
Please don’t return without any authorization from us, we will confirm you our return department address to return the products to. If you have dispatched the products yourself or to a wrong address, we CAN NOT process your returns.
Damaged Parts (DOA, damaged on arrival)
Please don’t receive the delivery from courier if it looks like it’s damaged or has been opened. Directly contact with us.
If you have received the delivery and the products inside are physically damaged or non-functioning, please send inquiry within 7 days after purchase date via our website.
If the products are physically damaged/broken, please provide the following information within a timely manner of 24 hours:
Pictures of the shipment box from front and back side.
Pictures of the damaged products from front and back side.
If the products you have ordered is damaged on arrival, please provide the following information within a timely manner of 7 days:
Explanation of the fault of the product (touch problem, LCD problem, pixel problem etc.)
Picture or video demonstrating the fault of the product.
Inquiry will be not process if the customer fails to provide the information as requested above within 7 days.
Note: For products which are damaged on arrival, always send them back in the original packing and plastic material! We do not accept any product if it’s not within its original packing.
Please always test the product before you install it onto the device. We also do not accept damaged on arrival items which are returned in damaged packing.
Customer ordered wrong products:
Technically, we hold no responsibility in returning items that were incorrectly ordered, but, that being said, that does not mean we do not want to help our customers in the event this happens. Customers will be responsible for all return shipping fees, and 25% (for refund requests) or 20% (for exchange requests) restocking fees will be charged after we have received and tested the product.
Customer received incorrect products:
If you have received an incorrect product, please take 3 clear photos of the incorrect item product the SKU showing, and send email to us which is available on the website. We will verify the error and fix it as quickly as possible.
Email processing time (within 14 business days):
Depending on customer’s request (refund or exchange), the Email handling process can be finished within 14 business days after the defective items received by customer. If it has been over 14 business days, please send second email to us, it will be handled immediately and a response will be provided within 24 hours.
Following terms applies to all refunds and exchange:
- All products should be returned in original condition with packaging, unused, and undamaged. Otherwise, the Return & Exchange will be denied.
- All products that have been returned without first receiving confirmation approval will be denied.
- All products that returned without a RPA (Return Product Authorization) number on the outside of the package will be denied.
These Returns & Exchanges policies are subject to change at any time and without any notice.